Frequently Asked Questions
Online Ordering
Do I have to register before ordering?
Yes, you need to set up an account before you can order. Signing up is quick and easy! Please visit our signup page for more details, and if you need additional assistance, we are happy to help!
Can I pick up my order?
Yes, at checkout, select the Customer Pickup shipping method. Please select which one of our locations you would like to pick your order up at. You can pick up your order during our business hours (Monday - Friday 7:00am - 5:00pm).
Can I cancel an order after I have placed it online?
Please contact our Customer Service department at 1-800-992-8815 as soon as possible if you need to modify an online order.
Delivery / Distribution
How soon will my order be delivered?
Order delivery depends on the type of product ordered, location, as well as delivery method selected. Various shipping options and speeds will be offered at the time of checkout that varies length of time until arrival. After you place an order, you will receive an email with delivery date estimation information.
What shipping and delivery options are available?
Most orders have multiple delivery options available, including:
- Customer Pickup (in-person pickup at our facility)
- Expedited Freight (additional freight charges will apply)
- Chamberlain Truck Route (order will arrive on our regular truck route)
You can select your preferred delivery method in the checkout and you will receive a confirmation email later with a delivery date estimation.
My Account
How do I create an account?
Click on the Account Registration button in the top banner of the website. Add your name, email, phone number, company name, and click submit. From there, a member of our team will review your information, and you will receive an email link later to activate your account and set a password.
I forgot my password, how do I sign in?
Click on the Account button in the top banner on the website. Click 'Forgot Password', input your username or email address, and follow the instructions to set a new password for your account.
How do I manage my account information?
Click on 'Manage Account' button that appears below your username on the right side of the top ribbon. From there you will be able to modify your account information, including:
- Edit Profile Information - update account and contact information
- See Orders - access previous order information
- View Documents - see documents related to your account
- Set Notifications - opt in for notifications regarding your account and order status
- And More!
I can't find a product on your website?
Please contact our Customer Service department to inquire about products you do not see on our website. It is possible they can special order the item and can provide a quote. Please call 1-800-992-8815, email orderdesk@chamberlainoil.com, or fill out our online form to get started.
I can't find specific information about a product?
If you are looking for specific information about a product that you do not see in an item's description, click on the 'Resources' tab to access SDS and Spec Sheets with full product details. If you have specific questions about a product that you do not see on our site or through the resource documents, please contact our office at 1-800-992-8815, email orderdesk@chamberlainoil.com, or fill out our online form.
If you have a question that is not listed here, please fill out our online form, contact our Customer Service team at 1-800-992-8815, or email orderdesk@chamberlainoil.com.
